Reading Time: 3 minutes The truth is we rarely know the whole story, and we won’t ever know it if we can’t shut-up and listen – without judging.

Breathe. Be curious. Assume positive intent. Give your conversational partner the benefit of the doubt. You don’t have to agree with what they’re saying. We all get to choose our own viewpoints, opinions, and beliefs.

Agreement is not required, but understanding is crucial. Make the intention to gain understanding instead of worrying about your response, giving advice, or attempting to “fix” anything. Sometimes the most powerful results come about because the person who is speaking suddenly feels seen and heard.